LEARNING MANAGEMENT SYSTEM — READING & / 2022-2023
Streamlined operations for education management - LMS
Project
B2B LMS Development for Streamlined Educational Operations
I led the development of a Learning Management System (LMS) for B2B English education institutions. As the lead Product Designer, I enhanced user convenience by streamlining complex administrative tasks and automating repetitive processes. Through user research, UX/UI design, and data collection processes, I helped create an intuitive LMS that enables efficient student management with improved productivity features.
Role
Lead product designer
Timeline
2022 - 2023
Team
1 Product Designer
1 Project Manager
2 Developers
Key Features Implemented in LMS
Click the image to scroll to each section.
Bulk Student Account
Creation
VISION BOARD APP / 2024
Enhanced Assignment Management
VISION BOARD APP / 2024
Bulk Monthly Report
Generation
VISION BOARD APP / 2024
Bulk Account Creation System - Benefiting Both Institutions and B2B Teams
Summary
What was the problem?
Account creation delays prevented timely class enrollment when parents had to register directly
Institution operators spent excessive time manually creating accounts on the homepage
Increased CS inquiries about course period adjustments due to learning delays
Over 20% of active institutions requesting bulk account creation from B2B team, reducing sales efficiency
How did we solve it?
Provided institution operators with simplified bulk account creation functionality
Implemented template system -> Automated account generation through template uploads
Added real-time verification and modification features for created accounts
Automated account organization and immediate delivery to operators
Results
85% reduction in account creation time per user (from 6 minutes manual to 1 minute automated)
70% reduction in CS inquiries related to account creation and learning period extensions
Enhanced B2B team capacity to support more institutions by reducing manual tasks
Faster and Simpler Assignments - Enhanced Assignment Management System
Overview
What were the challenges?
Multiple page transitions required during assignment creation, making the process cumbersome
Editing assignment details (books, duration) required multiple steps and back-tracking
Book selection was limited by search functionality and restricted options
Unable to create multiple assignments with different periods at once, requiring repetitive actions
Here's our solution!
All operations possible on a single screen
- Set assignment start/end dates, selected books, and additional options in one view
- Real-time assignment modification and updates without page transitionsAdded series-based book selection options
- Select books by exploring series categories, preferred over search functionAdded option to create consecutive assignments
- Create multiple assignments continuously without repetitive actions
Bulk Monthly Student Report Generation
Summary
What was the problem?
"It takes all day to print student reports one by one"
Significant time spent generating individual monthly reports
Had to access each student's detailed page to view and print reports
Comments had to be entered individually on each student's detail page
How did we solve it?
Enabled bulk report viewing/printing by class, group, or selected students
Added simultaneous comment writing within the view/print page
Immediate comment reflection in printed reports
Added option to download all report PDFs at once
Results
Achieved 80%+ time efficiency through bulk processing system
( Reduced from 3-5 minutes per student to batch processing )
Received positive user feedback highlighting improved workflow
( Teachers reported significant improvement in report generation process )
Lessons Learned from Improving the LMS
🔎 The Answer Always Lies in the User’s Voice
By analysing the daily tasks of teachers and institution administrators, and understanding their pain points, we were able to derive effective solutions. This reinforced the idea that a deep understanding of real-world usage contexts is the foundation of good design.
🪄Simplifying the Complex
The LMS required numerous functionalities, but the more complex it was, the simpler we needed to make it. Through this process, I realised that the true value of a complex system lies in how easily users can interact with it.
🎢 Good Design Creates Business Impact
Through thoughtful design, the B2B team was freed from repetitive tasks and could focus more on building relationships with clients, naturally contributing to business growth. This was another powerful reminder of the impact of design.
I aim to keep asking myself these questions as I continue to grow:
How can this work provide a better experience for the user?
Is there a way to eliminate unnecessary steps or processes?
Is this truly what the user wants?
LONDON, UK BASED
PRODUCT DESIGNER
Gigi Kim
© 2024